Whether you’re browsing the site or reaching out for a project, this policy covers how we handle your data.

Privacy Policy

Cosmic Media  ·  Windsor, Ontario, Canada  ·  Effective Date: March 2026

At Cosmic Media, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information.

This policy applies to all information collected through our website at cosmicmedia.ca and any communications you have with us. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you visit our Site.

Information You Provide

• Name and contact information submitted through inquiry or contact forms

• Business name, industry, and website details provided when requesting a quote or assessment

• Email address if you subscribe to any communications from us

• Any other information you voluntarily provide in messages or correspondence

Information Collected Automatically

• Browser type, device type, and operating system

• Pages visited, time spent on pages, and referring URLs

• IP address and general geographic location

• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

Cosmic Media uses the information we collect for the following purposes:

• To respond to your inquiries and provide the services you have requested

• To deliver your free website assessment or other requested materials

• To communicate with you about your project, proposal, or ongoing work

• To improve our website, services, and client experience

• To send occasional updates or relevant information, where you have consented

• To comply with legal obligations and protect our legal rights

We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

Cosmic Media does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website or delivering our services (such as email platforms or project management tools), under strict confidentiality obligations

• With our trusted partner network when delivering services on your behalf, and only with your knowledge

• When required by law, court order, or government authority

• To protect the rights, property, or safety of Cosmic Media, our clients, or others

Any third parties we work with are required to handle your information in accordance with applicable privacy laws.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

• Inquiry and contact form submissions are retained for up to 2 years

• Client project information is retained for up to 7 years for legal and accounting purposes

• You may request deletion of your information at any time by contacting us directly

5. Your Privacy Rights

As a resident of Ontario or Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including:

• The right to access the personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to withdraw consent to the collection or use of your information, subject to legal or contractual restrictions

• The right to request deletion of your personal information where it is no longer necessary

• The right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information in Section 9. We will respond to all requests within 30 days.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to improve your browsing experience and understand how visitors use our Site.

Types of cookies we may use:

• Essential cookies — required for the Site to function properly

• Analytics cookies — help us understand how visitors interact with our Site (e.g. Google Analytics)

• Preference cookies — remember your settings and preferences

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Site.

7. Third-Party Services

Our Site may use third-party tools and platforms to deliver certain functionality, including but not limited to:

• Google Analytics for website traffic analysis

• Brevo (formerly Sendinblue) for email communications

• Webflow for website hosting and delivery

These third-party services have their own privacy policies governing how they handle data. We encourage you to review their policies independently. Cosmic Media is not responsible for the privacy practices of third-party services.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you have concerns about the security of your information, please contact us.

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

Cosmic Media reserves the right to update this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Your continued use of the Site following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Cosmic Media

Windsor, Ontario, Canada

cosmicmedia.ca

We are committed to resolving privacy concerns promptly and transparently.